IT Application Support

Location Dublin
Contact name: Michael Brennan

Contact email: mbrennan@softwareplacements.ie
Job ref: 1154
Published: 2 months ago

Client

Our client is an international IT Services provider with offices in Dublin.

Role:

Our client is looking for an application support engineer to work with one of our client’s telecom customers supporting their billing products.

Responsibilities:

  • Resolve incidents in a timely, efficient, and professional manner.
  • Troubleshoot issues in a logical way following proven methodologies/best practise.
  • Take ownership for listening to, understanding and resolving customer issues.
  • Resolve problems within required timescales.
  • Escalate problems to the team leader in a timely fashion if required.
  • Follow documented business processes and adhere to customers service level agreements.
  • Provide clear and professional communication with customers.
  • Work well with other team members and support less experienced people in the team.
  • Document actions taken in resolving new customer incidents.
  • Provide written or verbal work instructions.

 

Requirements

  • 7+ years working experience in IT
  • Excellent SQL skills – mandatory core skill
  • Strong understanding and knowledge of Unix/Linux
  • Excellent understanding of relational databases (PostgreSQL, Oracle)
  • Self-motivating and able to prioritize tasks

Desirable:

  • Knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
  • Excellent understanding of billing cycle and related processes
  • Understanding of XML-based web service protocols, e.g. SOAP
  • Experience in using an application monitoring solution, e.g. Nagios.
  • Experience of mobile telecommunications industry
  • Experiencing in using a defect management application, e.g. Jira

 

The Rewards:

As a reward for your commitment to this role you will receive an excellent salary and a competitive benefits package.

 

Contact:

Please contact Michael Brennan at Software Placements on +353 (0)1 525 4641 or email your C.V in Word/pdf format to mbrennan@softwareplacements.ie.