IT Application Support

Location Dublin
Contact name: Michael Brennan

Contact email:
Job ref: 1154
Published: over 1 year ago


Our client is an international IT Services provider with offices in Dublin.


Our client is looking for an application support engineer to work with one of our client’s telecom customers supporting their billing products.


  • Resolve incidents in a timely, efficient, and professional manner.
  • Troubleshoot issues in a logical way following proven methodologies/best practise.
  • Take ownership for listening to, understanding and resolving customer issues.
  • Resolve problems within required timescales.
  • Escalate problems to the team leader in a timely fashion if required.
  • Follow documented business processes and adhere to customers service level agreements.
  • Provide clear and professional communication with customers.
  • Work well with other team members and support less experienced people in the team.
  • Document actions taken in resolving new customer incidents.
  • Provide written or verbal work instructions.



  • 7+ years working experience in IT
  • Excellent SQL skills – mandatory core skill
  • Strong understanding and knowledge of Unix/Linux
  • Excellent understanding of relational databases (PostgreSQL, Oracle)
  • Self-motivating and able to prioritize tasks


  • Knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
  • Excellent understanding of billing cycle and related processes
  • Understanding of XML-based web service protocols, e.g. SOAP
  • Experience in using an application monitoring solution, e.g. Nagios.
  • Experience of mobile telecommunications industry
  • Experiencing in using a defect management application, e.g. Jira


The Rewards:

As a reward for your commitment to this role you will receive an excellent salary and a competitive benefits package.



Please contact Michael Brennan at Software Placements on +353 (0)1 525 4641 or email your C.V in Word/pdf format to