Client
Our client is an international IT Services provider with offices in Dublin.
Role:
Our client is looking for an application support engineer to work with one of our client’s telecom customers supporting their billing products.
Responsibilities:
- Resolve incidents in a timely, efficient, and professional manner.
- Troubleshoot issues in a logical way following proven methodologies/best practise.
- Take ownership for listening to, understanding and resolving customer issues.
- Resolve problems within required timescales.
- Escalate problems to the team leader in a timely fashion if required.
- Follow documented business processes and adhere to customers service level agreements.
- Provide clear and professional communication with customers.
- Work well with other team members and support less experienced people in the team.
- Document actions taken in resolving new customer incidents.
- Provide written or verbal work instructions.
Requirements
- 7+ years working experience in IT
- Excellent SQL skills – mandatory core skill
- Strong understanding and knowledge of Unix/Linux
- Excellent understanding of relational databases (PostgreSQL, Oracle)
- Self-motivating and able to prioritize tasks
Desirable:
- Knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
- Excellent understanding of billing cycle and related processes
- Understanding of XML-based web service protocols, e.g. SOAP
- Experience in using an application monitoring solution, e.g. Nagios.
- Experience of mobile telecommunications industry
- Experiencing in using a defect management application, e.g. Jira
The Rewards:
As a reward for your commitment to this role you will receive an excellent salary and a competitive benefits package.
Contact:
Please contact Michael Brennan at Software Placements on +353 (0)1 525 4641 or email your C.V in Word/pdf format to mbrennan@softwareplacements.ie.