Client
My client currently has a requirement for a Desktop Support Specialist for a 6 month daily rate contract based in Dublin.
Role Purpose
You will provide 2nd level IT support to users in a fast-paced environment. Reporting to the IT Service Delivery Manager, the Deskside Support Specialist manages any tasks requiring Level 2 IT support.
Strong communication skills, coupled with a desire to provide excellent and seamless IT Support Services to end users are a must for this role.
Responsibilities:
- Manage all Incidents requiring 2nd level/deskside support for the designated user population within SLA
- Build, install and support PC’s, phone systems and peripheral devices related to desktop infrastructure
- Collate and maintain Asset information for the designated site
- Maintain a clean and organised IT Storage room
- Resolve technical problems with software applications or network systems
- Provide advice and guidance to Service Desk/L1 Support Staff
- Record all actions and updates in a clear and concise way in the ITSM Tool (ServiceNow)
- Create new/update existing ServiceNow Knowledge Articles
- Participate in IT Projects/Upgrades as required
- Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the IT Service Desk
- Support the Service Delivery Manager during Major Incidents, providing technical expertise, troubleshooting, feedback from the ground
Requirements:
- 2+ years in a similar role
- Ability to solve complex Hardware and Software issues
- Fluent English and excellent written, verbal communication skills with attention to detail
- Able to think through and communicate information effectively to all levels within the organisation
Highly Advantageous:
- ServiceNow experience
Contact
If you feel this role is for you please contact Mick Duffy on +353 1 525 4647 or mduffy@softwareplacements.ie