Client
A global information and technology company.
Role:
Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. May be mobile or based on site at a customer building or campus. Works with no supervision and has depth of specialization or able to work on a wide range of systems. Supports less experienced Technical Onsite Engineers in maintaining the availability of the IT service experienced by end users. May supervise other members of the team to support the Team Manager in delivering service/reporting.
Responsibilities:
- Proactive monitoring of managed service components
- Preventative maintenance
- Maintenance and administration of the Solaris and Linux environments
- Maintenance and administration of NetBackup and Commvault environments
- Resolving issues with vendors including Oracle, EMC and Veritas
- Day to day administration of the Solaris and Linux environments.
- Manage faults reactively, diagnosing and resolving faults when they arise
- Manage fault calls assigned to the role
- Draft and implement agreed Change Requests
- Maintain software and hardware to supported levels, patching/upgrading as required.
- Installation, integration and maintenance and administration of central services.
- Handling complex escalated technical customer or partner issues.
- On site debugging of complex hardware and/or software issues
- Support, analysis and proactive monitoring of Network and servers with appropriate software tools and method.
- Update and upgrade complex IT products and systems
- Handling and resolving routine tasks and problems
- Makes knowledge available to partners and colleagues.
- Ownership of assigned tasks and resolution of customer problems within SLA
Requirements
- Proven experience actively working with Solaris and/or Linux in a production operational environment
- Fully familiar with standard operational activity including, scheduling, batch run, backup and recovery, Unix Scripting, User Management and Monitoring.
- Knowledge of the Veritas tool set including Foundation Suite, Clustering and NetBackup.
- Familiarity with the concepts of Unix storage and ideally have worked with SUN/Oracle, EMC or Fujitsu disk storage solutions.
- A self starter and should be able to operate in customer facing environment with minimal supervision.
- Well-developed excellent communication skills both written and verbal, proven experience of technical documentation production, can demonstrate technical leadership
- Flexibility on travel within Ireland for short term assignment
- Experience providing consultancy to customers, recommendations and operational improvements etc.
- Experienced in a wide range of technology areas.
- Experienced in most areas of the solution lifecycle.
- Candidates should hold a relevant third level qualification
- IT Certifications, good technical training background
The Rewards:
As a reward for your commitment to this role you will receive an excellent salary and a competitive benefits package.
Contact:
Please contact Michael Brennan at Software Placements on +353 (0)1 525 4641 or email your C.V in Word/pdf format to mbrennan@softwareplacements.ie.
MB2