CONTRACT TECHNOLOGY OPERATIONS ANALYST - IFSC, DUBLIN, IRELAND

Location Dublin
Contact name: Micheal O’Maoldomhnaigh

Contact email: micheal@softwareplacements.ie
Job ref: 1170
Published: about 1 month ago

Client:

Our client a leading Multinational Financial organisation requires a Contract Technology Operations Analyst for 6 months daily rate contract role based in the IFSC, Dublin, Ireland.

Role:

  • Provide day to day support of all issues related to desktop technology across front-office, middle-office (and operations) and back-office
  • Participate in initiatives and identify opportunities for technology operations
  • Support hardware including Desktop, Laptop, Mobile devices (iPhones, iPads, Android phones), A/V & Conferencing units, Printers, scanners and peripherals
  • Support the desktop and trade floor environment including o/s, build, patching, security, upgrades, and policies
  • Support infrastructure (for) and applications including market data, trading apps, development apps, M365 office apps, etc.
  • Perform and support desk moves, add and other related change work
  • Support and provide assistance to Remote (Work-From-Home) users
  • Handle and complete small projects (which include planning, implementation, and post-implementation support)
  • Train customers on certain software products as and when required
  • Document issues, processes, guides, software applications in knowledge bases and maintain hardware inventory repositories, etc.
  • Use Service Now as an incident and problem management tool to log/manage incidents, changes and run reports
  • Participate as and when required in the EMEA Service Desk team rota

 

Experience:

  • Experience in Technology Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, and/or education
  • Previous training and experience in desktop support
  • Windows 10 and Office 2016/ M365 expertise
  • Demonstrate strong CRM skills (customer follow-up, prioritization, escalation, etc.)
  • Strong communication skills (both written and verbal)
  • Ability to multi-task and handle multiple issues at a time in a fast-paced dynamic environment

 

Education:

  • College degree or industry certification desired (Computer Science, Information Technology, MCSE) or an equivalent combination of education and experience.
Advantageous Skills: 
  • Experience supporting vendor and in-house developed trading applications.
  • Previous experience in support within the financial sector. Trade floor support experience and supporting Market Data applications (such as Bloomberg, Eikon, & Fidessa) an advantage but not essential
  • Ability to successfully handle multiple problems and issues within a challenging environment
  • Ability to work collaboratively with various enterprise partners and external vendors to resolve issues

 

Job Expectations:

  • Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
  • Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
  • Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
  • Reduce the impact of application and infrastructure failures on business delivery
  • Engage various teams of trouble-shooters to assess system health and issues
  • Present recommendations for resolving more complex situations
  • Provide information to functional colleagues, internal partners and stakeholders
Contact:

For further information please contact Mícheál at Software Placements on 00353 1 5254642 or email micheal@softwareplacements.ie